Running a hotel in Saudi Arabia means meeting several reporting duties every day on top of running the property. Guest data goes to the police through Shomoos, invoices fall under ZATCA e-invoicing, and the books have to close cleanly every night. When each duty lives in a different system, the front desk ends up retyping the same guest three times.
Shomoos: reporting your guests
Shomoos is the official platform for reporting guest data from accommodation to the police. Hotels report check-ins, check-outs and accompanying guests, and the reporting is daily. Some hotels even send a "no transactions today" report on quiet days to stay compliant. The safest approach is to report straight from check-in, so nothing depends on someone remembering at the end of a shift.
ZATCA: invoicing guests and companies
Guest folios turn into check-out invoices, and corporate guests often need standard tax invoices billed to their company account. Both fall under ZATCA e-invoicing, so the invoices should come from the same compliant system that holds the folio, not be rebuilt in accounting afterwards.
The night audit
The night audit is where the day's room charges, payments and adjustments are closed. If reservations, folios and accounting live in separate tools, the audit becomes a reconciliation exercise. In one system, it becomes a check.
One guest, one record: from booking to Shomoos to the tax invoice.
What to look for
- Rooms, rates and reservations with deposits.
- Check-in that reports to Shomoos as it happens.
- Folios, check-out invoices and company accounts on ZATCA-compliant books.
- Night audit and housekeeping in the same place.
- A channel manager for Booking.com, Expedia, Agoda and SiteMinder, so online bookings land without retyping.
How Smartacy covers it
Smartacy's hotels pack covers rooms and rates, reservations with deposits, check-in with Shomoos guest reports, folios and check-out invoices, company accounts, the night audit and housekeeping, all on books that already handle ZATCA e-invoicing. The channel manager brings in bookings from Booking.com, Expedia, Agoda or SiteMinder, and AI handles the routine checks so your team can focus on guests.
This article is general guidance. Confirm current requirements with the relevant Saudi authorities.